Account & Data Deletion

1. Delete your account in the app

You can request deletion directly in Anorha without contacting support.

1. Open the Anorha mobile app.
2. Go to Profile, then Privacy & Security, then Delete account.
3. Follow the confirmation steps shown in the app.
4. Sign out after the app confirms the request.

2. Request deletion from the web

If you cannot access the app, email admin@anorha.app with the subject "Delete my Anorha account" from the email address on your account. If you use a different email address, include enough information for us to verify ownership before deletion.

3. What deletion covers

• Account profile, user preferences, notification settings, and registered device tokens.
• Organization memberships and personal organization records where you are the sole owner.
• Platform connections and stored OAuth tokens for connected marketplaces.
• Products, variants, inventory, listings, drafts, images, generated content, import data, and sync records tied only to your account or organization.
• Convex records such as campaigns, browser jobs, listing drafts, linked devices, and worker presence tied to your account.
• Support attachments and screenshots submitted by you, unless retention is required for legal, security, or abuse-prevention reasons.

4. What may be retained

Some records may be retained where required or permitted by law, including invoices, tax records, fraud and security logs, chargeback records, and backups awaiting normal expiration. Backups and logs are retained only for limited operational periods and are not used to restore deleted accounts except when required for security or legal reasons.

5. Timing and confirmation

In-app deletion begins when you confirm the request. Web or support-assisted deletion begins after account ownership is verified. We aim to complete deletion promptly and will confirm by email when a support-assisted request is processed.